Q: WILL MY ORDER ARRIVE ON TIME?
A: Depends on what product you need. We have suppliers that do offer "RUSH" services - often we recommend Expedited S&H to meet event dates. Also, we have suppliers that can ship items in 24-72 hours WITHOUT RUSH charges - if they have a product that will fit for your needs.

Q: CAN YOU USE MY LETTERHEAD FOR ARTWORK?
A: If you or your printer has the original camera-ready artwork for the letterhead, we can usually use it. Sometimes the imprint has to be modified to better fit the item you are considering.
If you, your printer, or graphic artist CANNOT give us artwork in the correct format, we offer optional-cost graphic services.

Q: CAN WE PICK UP THE ORDER AT YOUR OFFICE AND SAVE THE SHIPPING & HANDLING COSTS?
A: The Shipping & Handling costs are those incurred in shipping your order from our supplier who are all over the U.S. and Canada, to either our office or yours. We do not charge extra to deliver to your office

Q: I WANT THE SAME IMPRINT ON SEVERAL PROMOTIONAL ITEMS. WILL I HAVE TO PAY SCREEN/SETUP/DIE CHARGES FOR EACH ITEM?
A: Usually, the answer is YES on the original order. If you reorder within a reasonable time period, often these charges are waived. Sometimes we can save on setup costs if we use the same supplier if the imprint can be sized properly for all the items AND if the same imprint technique is used, e.g. silk screened on all items.

Q: IF I GIVE YOU MY ARTWORK ELECTRONICALLY IN CAMERA-READY FORMAT, DO I STILL HAVE TO PAY THE SCREEN CHARGE?
A: Yes, the setup or screen charges are related to the suppliers' imprinting equipment. If you DON'T give us your artwork in an acceptable format that our supplier can use, you could incur art preparation charges as well as setup or screen charges.
For example, if the item is to be silk screened, the screen charges are to make a silk screen that our supplier will use for imprinting. Similar costs apply for die charges, printing plates, tape charges for other imprinting techniques, e.g. hot stamping, embroidery, etc.

Q: DO YOU USE MACINTOSH OR PC FORMAT FOR ARTWORK?
A: So long as the artwork is vector graphic with all curves converted to outline, it will be acceptable to our suppliers, usually. Artwork created on a MAC or PC in Adobe Illustrator, Freehand, Photoshop, Quark, Pagemaker, or InDesign are the most common programs our suppliers accept. We provide specific artwork requirements to follow for each job so that you will NOT incur extra artwork costs.

Q: I HAVE SELECTED AN ITEM BUT THE QUOTED PRICE IS TOO HIGH. CAN YOU GET A BETTER PRICE?
A: Often, we can find a better price because many suppliers sell the same products. By comparision shopping, we often find a better price. Also, suppliers run "specials","sales", or "closeouts";if we catch it right, we could find the product you need at a better price.
Sometimes, we can recommend a similar product in a different material or size to meet your budget.
Lastly, sometimes we recommend a different product for your event that will meet your budget.

Q: DOES IT COST MORE TO PUT MY IMPRINT IN MORE THAN ONE PLACE ON A PRODUCT?
A: Yes and no! It depends on the item you are considering and the imprinting technique. For example, with coffee mugs, there is no extra cost to put your imprint on one side, two sides or as a wrap around the mug. With wearables, silk screening is based on location and imprint size. So, doing the same imprint on the front and back will cost extra. It is all supplier and product dependent!

Q: WHAT IS AN OVERRUN ALLOWANCE OR AN UNDERRUN ALLOWANCE?
A: Each supplier specifies an allowance % that they consider a reasonable quantity that they can guarantee as a deliverable, chargeable quantity for the item ordered. For example, if they specify 5% as the Overrun/Underrun Allowance and you order 1,000 of an item, the supplier will ship anywhere from 950 qty to 1,050 qty and they will charge for the exact quantity shipped within those quantities.
Some suppliers ship EXACT quantity as their standard policy.
If you cannot accept an overrun allowance %, many suppliers will agree to shipping up to the underrun allowance % so that you will not exceed your budget.

Q: CAN I GET EXACT QUANTITY ORDERED - no Overruns and no Underruns?
A: Many times we can get our suppliers to ship EXACT QUANTITY or NO OVERRUNS. If this is your need, just let us know.

Q: CAN I GIVE YOU ITEMS TO HAVE IMPRINTED?
A: Most of the time, NO. Our suppliers guarantee their work provided they use the items they are familiar with and which they have machinery set up for. Sometimes, we can recommend a local source for you to contact.

Q: DO YOU ACCEPT ELECTRONIC ARTWORK?
A: We prefer this method because it saves time and cost to get your artwork to our suppliers. However, the artwork must be in the correct format. Check with us BEFORE creating your artwork so that we can make sure it will be usable on the item(s) you plan to use them on.

Q: DO YOU OFFER DISCOUNTS TO SCHOOLS, GOVERNMENT AGENCIES, NON-PROFIT ORGANIZATIONS?
A: ABSOLUTELY! Call for details.

Q: WE HAVE BRANCHES ALL OVER THE COUNTRY. IF WE BUY FROM YOU LOCALLY, CAN YOU SUPPORT OUR BRANCHES?
A: ABSOLUTELY! Since our suppliers are all over the U.S. and Canada, we would pick a supplier that could best support your needs and which could deliver with a minimum of extra shipping & handling costs.

Q: WE WANT TO PUT UP A COMPANY WEBSITE FEATURING PROMOTIONAL ITEMS WITH OUR LOGO/IMPRINT FOR OUR BRANCHES OR PERSONNEL TO SELECT FROM. CAN YOU HELP US WITH THIS?
A: Yes, we can. We have industry resources to do this if we cannot handle your needs locally.

Q: HOW CAN I ORDER THROUGH THIS WEBSITE?
A: Today, you cannot directly purchase through our website. You will have to email or call us.

Q: I NEED AN ITEM THAT I CANNOT LOCATE ON THIS WEBSITE, CAN YOU FIND IT FOR ME?
A: If it exists, we'll locate it! We have computer research tools in our office that locates most of what our customers ask for.

Q: HOW LONG DO YOUR SUPPLIERS KEEP MY ARTWORK ON FILE SO THAT I WON'T HAVE TO REPAY SCREEN/DIE/TAPE/PLATE CHARGES?
A: Anywhere from 1 year to 5 years is typical. It is supplier-dependent, so we can check when you are ready to reorder. Some suppliers do charge a re-setup charge on reorders of the exact imprint.

Q: WE WANT TO ORDER THE SAME ITEM FOR MULTIPLE BRANCHES/OFFICES. HOW CAN WE DO THIS THE BEST AND MOST ECONOMICAL WAY?
A: Order as large a quantity for your branches/offices as you can each time you order. Design your artwork such that you only change the imprint for each office in the same area of the imprint, in the same color. This way you get better prices for ordering larger quantities and only pay a nominal "copy change" cost per branch/office.